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Legal

Terms of Service

Updated: 8 October 2026

1. Who we are

Voyai Travel is a service of Aivomaa Oy, Kankarepolku 5 F B 335, 00770 Helsinki, Finland (Business ID 3592993-6, VAT ID FI35929936). Contact: info@aipoweredsolutions.fi.

These terms apply when you use the Voyai assistant in WhatsApp or Telegram and when you book a transfer through it.

2. The service

  • Voyai is an AI travel assistant. It answers travel questions (routes, transfers, eSIM, hotels, visas and entry rules, local tips) and checks current information before it answers.
  • Through Voyai you can also book private and shared transfers worldwide — from and to airports, ports, stations, hotels and addresses.
  • Chatting with Voyai is free. You pay only for the transfers you book.

Tours, tickets and activities: Voyai Travel is an affiliate partner of Viator. Links to Viator in the chat and on the website are partner links: if you book through them, Viator pays Voyai Travel a commission, and the price for you does not change. The booking contract is made between you and Viator or the tour operator under Viator's terms; Viator is responsible for the booking, payment, changes, cancellations and customer service. Voyai Travel's suggestions are based on Viator's information and do not guarantee availability or prices.

Tour and activity operators must hold valid public liability insurance; the minimum cover is set according to the activity and the destination.

3. AI-generated information

Answers are generated by artificial intelligence and may be incomplete, outdated or wrong. They are general travel information, not legal, immigration or medical advice. Check important matters, especially visa and entry rules, with the official source before you travel.

4. How a transfer booking works

  • You tell Voyai where and when you travel. Voyai shows the available vehicles with their final prices.
  • After you choose, Voyai shows a summary of the booking. Read it carefully: route, date and time, vehicle, travellers, luggage, extras, lead passenger, total price and free-cancellation deadline.
  • When you confirm the summary, Voyai sends a payment link. The transfer is booked after the payment has been confirmed. You then receive the booking number and a link to your voucher.
  • A booking is confirmed only when you have received the booking number. If the transfer cannot be booked after you have paid, we refund the full amount.
  • A price shown in the chat is valid for a limited time. If it expires before you pay, Voyai checks the price again before booking.

5. Who provides the transfer

Aivomaa Oy sells you the transfer and collects the payment. The transfer is operated by Suntransfers (ST Services Iberia, S.L., Spain) on behalf of Voyai Travel, together with the local transport company it assigns. The Suntransfers booking conditions apply to the transfer: suntransfers.com/terms-and-conditions. Voyai shows the link to them before you confirm a booking.

A transfer booked on its own is a single travel service, not a package travel or a linked travel arrangement.

6. Price and payment

  • Prices are in euros, final and include VAT. Under the travel agency margin scheme (marginaaliverotusmenettely) VAT is not shown separately on the receipt.
  • Payments are processed by Stripe Payments Europe, Limited (Ireland), a licensed payment institution. You can pay with a payment card or the other methods shown on the payment page, such as Apple Pay or Google Pay. Voyai never sees your card details.
  • Child seats and other extras are charged only when they are included in the summary you confirmed.

7. Your responsibilities

  • Give correct passenger details, flight number and pickup address. Changes to your flight or plans must be told to us as soon as possible.
  • Be at the meeting point at the agreed time, keep your phone on and show the voucher to the driver.
  • The driver waits for the free waiting time stated on the voucher. If you are not at the pickup point and cannot be reached, the transfer counts as a no-show.
  • You must be at least 18 years old to book. You are responsible for valid travel documents.

8. Cancellations and changes

  • You can cancel free of charge until the free-cancellation deadline shown in the booking summary and on the voucher (48 hours before the pickup of each leg). Your request must reach us before the deadline: write in the chat or to info@aipoweredsolutions.fi with your booking number. The full price is refunded to the payment method you used.
  • After the deadline, and in the case of a no-show, the price is not refunded.
  • Changes to the time, flight or address are free before the same deadline, if the transport company can make them; a change of vehicle or route may change the price.
  • If the transfer is cancelled by the provider, or cannot be carried out for reasons not attributable to you, you get a full refund.
  • Under the Finnish Consumer Protection Act (chapter 6, section 16) and Directive 2011/83/EU, the 14-day right of withdrawal does not apply to passenger transport services booked for a specific date.

9. Problems and complaints

  • If something goes wrong during the transfer, call the 24/7 helpline shown on your voucher.
  • Send complaints to info@aipoweredsolutions.fi as soon as possible and no later than 28 days after the trip. We handle the complaint together with Suntransfers and answer in writing.
  • If we cannot agree, you can contact the Finnish consumer advisory service (kkv.fi) and take the matter to the Consumer Disputes Board (kuluttajariita.fi).

10. Liability

Suntransfers and the transport companies are responsible for carrying out the transfer. Transfers are covered by civil liability insurance of up to €5,000,000 per claim, and the transport companies are licensed and insured. Aivomaa Oy is responsible for its own obligations: the booking you confirmed, the payment and refunds and the information it gives you. We are not liable for indirect losses such as missed flights or onward connections, except where the law does not allow this limitation. Nothing in these terms limits your mandatory rights as a consumer.

11. Acceptable use

Do not misuse the service: no false bookings, fraud, attempts to break or overload the systems, unlawful content or impersonation. We may refuse a booking or stop the service in case of misuse or suspected fraud.

12. Applicable law

These terms are governed by Finnish law. As a consumer you may also rely on the mandatory consumer protection rules of the country where you live and bring a dispute to the court of your place of residence.

13. Changes to these terms

We may update these terms. The version in force when you confirmed a booking applies to that booking. The date of the current version is shown at the top of the page.