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Privacy Policy

Updated: June 2026

1. General Provisions

This Privacy Policy describes how Voyai Travel processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

Voyai Travel is an AI-powered assistant designed to help users plan transfers, routes, and trips via a web interface and messaging platforms (Telegram and WhatsApp).

2. Data Controller

Aivomaa Oy

info@aipoweredsolutions.fi

3. What Data We Process

Voyai Travel does not store personal data on a permanent basis. All data is processed only for the purpose of fulfilling the user's request.

3.1 Data Provided by the User

  • Name (if provided)
  • Phone number
  • Email address (if used)
  • Communication language
  • Messenger platform (Telegram or WhatsApp)

3.2 Trip-Related Data

  • Pick-up and drop-off locations
  • Date and time of travel
  • Number of passengers
  • Luggage information
  • Additional preferences (e.g. child seat)

3.3 Data We Do Not Process

Voyai Travel does not request or process:

  • Passport or identity document data
  • Visa or immigration status
  • Medical or health-related data
  • Biometric data
  • Payment card details directly

4. Sources of Data

Personal data is obtained:

directly from the user

via messaging platforms (Telegram, WhatsApp)

from third-party services (e.g. map providers), without storing such data

5. Purpose and Legal Basis of Processing

Personal data is processed solely for:

planning routes and transfers

providing optimal travel options

communicating with the user regarding their request

operating the AI assistant

improving service quality

Legal basis under GDPR:

  • Article 6(1)(b) — performance of a service requested by the user
  • Article 6(1)(f) — legitimate interest

6. Data Storage and Security

  • Servers are located in Helsinki, Finland
  • Data is processed only until the request or order is completed

Appropriate technical and organizational security measures are applied

Access to data is strictly limited

7. Data Sharing with Third Parties

To provide the service, Voyai Travel may use the following categories of partners:

  • Mapping services (Google Maps, OpenStreetMap)
  • Messaging platforms (Telegram, WhatsApp)
  • Payment service providers (Stripe, PayPal — if enabled)
  • Transfer providers and transportation partners

Data is shared only to the extent necessary to deliver the requested service.

8. Use of Artificial Intelligence

Voyai Travel uses AI technologies for:

route recommendations

processing and responding to user requests

❗ Voyai Travel does not make automated decisions that produce legal or similarly significant effects for users.

9. Geographic Scope

The service is intended for users located in:

the European Union

  • Turkey
  • CIS countries

10. User Rights

Users have the right to:

request information about data processing

request deletion of their data

restrict processing

lodge a complaint with a data protection authority

info@aipoweredsolutions.fi

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available within the Voyai Travel interface.

12. Contact Information

Aivomaa Oy

info@aipoweredsolutions.fi