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Legal

Terms of Service

Updated: June 2026

Introduction

1. Company Information

Aivomaa Oy

Business ID (Y-tunnus): 3592993-6

info@aipoweredsolutions.fi

2. About the Service

Voyai Travel is an AI-assisted digital travel platform that may provide:

  • Travel recommendations
  • Transfer search and booking assistance
  • AI-generated travel support
  • Automated customer service
  • Multilingual travel assistance
  • Integration with third-party travel providers

Important:

Transportation and related services are provided by independent third-party providers. The transportation contract is concluded directly between the user and the respective transfer or travel provider.

3. Eligibility

Users must be at least 18 years old to use Voyai Travel services. By using the service, the user confirms that they are legally capable of entering binding agreements and that all provided information is accurate and truthful.

4. Third-Party Providers

Voyai Travel cooperates with independent travel and transfer providers, including Suntransfers.com, local transportation providers, and booking and travel partners.

Voyai Travel is not responsible for:

  • The acts or omissions of providers
  • Transportation quality
  • Delays or cancellations
  • Driver conduct
  • Lost luggage or accidents
  • Schedule changes or force majeure events

All bookings are subject to the terms and conditions of the respective provider.

5. AI-Generated Information Disclaimer

Voyai Travel uses artificial intelligence technologies to generate responses, recommendations and travel-related information. AI-generated information may contain inaccuracies, may be incomplete or outdated, and should not be considered legal, immigration, medical or official travel advice.

Users are solely responsible for independently verifying:

6. Bookings and Payments

Bookings may be processed through third-party providers and payment processors. Voyai Travel does not store full payment card information. Payments may be processed by Stripe, PayPal, Revolut Pay, banks and licensed payment providers.

By confirming a booking, the user agrees to these Terms and to the terms of the respective travel or transfer provider.

Voyai Travel reserves the right to reject bookings, cancel suspicious transactions, suspend accounts, and refuse service in cases of suspected fraud, abuse or unauthorized payment activity.

7. Refunds and Cancellations

7.1 Cancellation by the User

The user may cancel a booking free of charge if the cancellation request is submitted at least 48 hours before the scheduled departure time. Cancellations made less than 48 hours before departure are non-refundable. To cancel, contact us at info@aipoweredsolutions.fi

7.2 Provider-Initiated Cancellations

If a booked service is cancelled by the provider, the user is entitled to a full refund of any amounts paid through Voyai Travel for that booking. Refund processing times depend on the provider, payment processor, and the user's bank.

7.3 Force Majeure

Cancellations resulting from force majeure events as defined in Section 15 of these Terms are non-refundable. The standard 48-hour cancellation policy applies regardless of the reason for cancellation.

In the event of a non-refundable cancellation due to force majeure, Voyai Travel will issue a cancellation confirmation note upon request. This note may be submitted by the user to their travel insurance provider, airline, or tour operator in support of an insurance or compensation claim.

7.4 Statutory Rights

Nothing in these Terms limits the statutory rights of consumers under the Finnish Consumer Protection Act, Directive 2011/83/EU on Consumer Rights, and Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements, where applicable.

8. User Responsibilities

Users agree not to misuse the platform, not to provide false information, not to engage in fraudulent activity, not to interfere with platform operations, and not to use the service for unlawful purposes.

Users are responsible for verifying booking details, providing correct passenger information, ensuring travel documentation validity, and arriving on time for transportation services.

9. Prohibited Use

Users must not attempt unauthorized access, exploit vulnerabilities, use automated abuse tools, distribute malware, engage in unlawful, harmful or abusive behavior, or impersonate other individuals or entities.

Voyai Travel may suspend or terminate access without notice for violations.

10. Limitation of Liability

To the maximum extent permitted by law, Aivomaa Oy and Voyai Travel shall not be liable for indirect damages, incidental damages, consequential damages, punitive damages, lost profits, lost business, reputational losses, data loss, missed flights, delays, provider failures, or AI inaccuracies.

Total liability of Aivomaa Oy shall not exceed the amount actually paid by the user for the relevant booking or service. Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Finland. Any disputes shall be subject to the jurisdiction of Finnish courts unless mandatory consumer protection laws provide otherwise.

12. Changes to the Terms

Voyai Travel may modify these Terms at any time. Updated versions become effective upon publication. Continued use of the service constitutes acceptance of updated Terms.

13. Contact Information

Aivomaa Oy

info@aipoweredsolutions.fi